Returns & Exchanges

At SHOEBACCA.com, we want you to be completely satisfied with your purchase, which is why we offer a 365-day return policy on all unworn items in their original packaging. Whether the fit isn't right or you've changed your mind, we make the process simple and transparent.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and billing zip code to start the process and select the items you wish to send back.

• 2.
  Print Your Label

  Once your request is submitted, download and print the prepaid shipping label provided through our automated system.

• 3.
  Pack Your Items

  Place the unworn merchandise back in its original manufacturer's shoe box and secure it inside a separate shipping container to prevent damage.

• 4.
  Ship and Track

  Drop off your package at any authorized carrier location and keep your tracking number handy until your refund is processed.