Frequently Asked Questions
Everything you need to know about your SHOEBACCA experience.
What is SHOEBACCA's return policy?
We offer a 365-day return policy. Items must be in new, unworn condition with all original packaging and tags attached to be eligible for a full refund.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the contiguous United States. Expedited shipping options are available at checkout for faster delivery.
Are the products on SHOEBACCA authentic?
Yes, we guarantee that 100% of our inventory is authentic. We source directly from top brands like Adidas, Nike, PUMA, and more to ensure you receive genuine products.
Do you offer international shipping?
Currently, SHOEBACCA ships to all 50 U.S. states and military APO/FPO addresses. We are exploring international shipping options for the near future.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number. You can also view your order status by logging into your account on our website.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and interest-free installment options through Klarna.